Delivery
Orders received by noon on Wednesday, Thursday, Friday and Saturday will be delivered the next business day. After 12:00 noon, please call us to see if we can arrange delivery for the following day. We will deliver on Mondays and Tuesdays for orders placed by Saturday at 12:00Noon. We do not deliver Sundays with the exception of funerals, special events, or some holidays. Our delivery area includes Glenwood, Starbuck, Alexandria, Lowry, Villard, Sedan, Terrace, Grove Lake, Brooten and the surrounding area. Please include phone numbers for delivery recipients in order to expedite delivery time. Due to our wide delivery area, we call ahead to ensure recipient can accept the delivery. If you are ordering for delivery to a funeral service, your order is exempt from the delivery date parameters- we will make sure to deliver in time for the visitation/service. Be sure to provide the service information in the “Order Notes” section of the order.
Deliveries typically leave our shop starting at 1:00 CST with deliveries being concluded by 3:00 CST. Funerals & specials events are dealt with separately. You will only be called in the event that we were unable to complete your delivery. If you do not hear from us by 3:00 CST you should assume your delivery was successful. We cannot guarantee a specific time for delivery, but will do the best we can to honor requests placed in the notes section of your order. If you are sending floral to a recipient at their place of work, please include their hours of work in the notes section of your order.
Weather Policy:
Floral orders in VASES will be filled with water & packaged to protect them from the cold when the weather dictates. If the recipient wishes to take the flowers home, or outdoors for any reason & the temperature is below 40 Degrees, the arrangement MUST be re-wrapped. In the event the flowers are transported without packaging & are damaged due to weather, we will not issue a refund.
Floral orders that are WRAPPED BOUQUETS will ship in layers of paper & cellophane with a TEMPORARY water source on the stems. When the flowers arrive at their permanent destination, they MUST be re-cut & put into fresh tap water with the proper proportion of flower food {follow the directions on the flower food packet provided with your floral}.
You are required to provide a phone number for your recipient. If your recipient is not at home at the time of delivery, we will leave a door tag at their residence and a telephone message stating that we have an arrangement for them to pick after attempted delivery. If we haven’t heard back by the end of the business day, we will call you, the sender, to let you know. The more information you provide us at the time of ordering the better which will assist us in getting your flowers delivered quickly & efficiently. Floral gifts will not be left outside under any circumstances when the weather dictates {freezing temperatures OR extremely hot temperatures}. We can, however, leave floral arrangements in a garage or porch if conditions permit. In moderate temperatures, if directed to leave floral outdoors on a deck, patio, etc, we will not be held liable, nor provide a refund in the event the arrangement is stolen, knocked over by a dog, cat, curious squirrel, etc.
Satisfaction Policy:
If you are dissatisfied regarding the quality of a product, you must contact us within 24 hours to discuss. A majority of the time, we will gladly deliver a replacement arrangement. We are not held responsible for mistreatment, weather, improper care, etc. as the product is perishable and must be handled with care.
Rejected Delivery:
Once an order is placed and for whatever reason the recipient declines delivery, we will not issue a refund. All floral & plant sales are final.
Anonymous Ordering:
We will deliver an anonymous product to a recipient, however, if the recipient contacts us to find out who the sender was we will let them know due to stalking issues, etc. We will not issue a refund based off of the recipient rejecting delivery.
Additionally, we provide special delivery service to:
Funeral Homes:
Hoplin-Hitchcock Funeral Home
Starbuck Funeral Home
Hospitals & Clinics:
Glacial Ridge Health System (Glenwood’s local hospital and clinic)
Starbuck Clinic
Retirement Homes:
Glenwood Retirement Village – Parkview Court
Glenwood Estates
Ridgewood Villa
Minnewaska Lutheran Home
Holly Ridge Manor
Schools:
Glacial Hills Elementary School
Minnewaska Area High and Intermediate School
Minnewaska Area Starbuck Campus
Minnewaska Elementary School